Partner SELECT
AWS
Key Technologies and Partnerships
With over 22 years of experience, GTG and GTG Cloud are leaders in IT infrastructure and services. Through its highly certified team, GTG Cloud delivers Compute, Storage, Network, Security, CX and Database solutions, unleashing our customers’ innovation potential while reducing costs at the same time. A solid installed base in multiple industries: Government, Health, Transportation, Education, Financial, Media, Mining, Telecom and Manufacturing
Cloud EcoSystem
Systems & Networks
Software & DataBases
Cloud Solutions
Cloud Certified Services meet strict standards for reliability, security, and performance, ensuring scalable solutions.
Value Proposition
What sets us appart
Deep knowledge and experience in complex architectures, allowing us to offer customized solutions that adapt to the specific needs of each client. Our strong partnerships with industry leaders ensure access to innovative technologies, while our cost-effective solutions optimize resources and maximize return on investment. Additionally, we provide end-to-end customer service and support, always aligned with established SLAs, to ensure maximum satisfaction.
- Cloud services and IT operations
- On-premise Infrastructure Services and IT Operations
- Strategic IT Consulting
- Strong experience with a variety of DevOps tools and technologies; automation, configuration management, continuous deployment technologies; monitoring and management; data center development and operations
- Solid experience in information technologies, infrastructure such as servers, networks, databases, operations and value-added services
- AWS Cloud Architectures and Optimization
- DevOps, Production Operations
- Legacy application migration experience
Success Stories
Success stories demonstrate how strategic decisions in technology and operations can transform businesses, enhancing their efficiency, resilience, and ability to deliver exceptional service.
Cloud DevOps support is enhanced through automated processes for deployment and monitoring, reducing errors and saving time. Continuous Integration and Deployment (CI/CD) enables frequent and secure updates, while real-time monitoring allows for quick issue resolution. Infrastructure as Code (IaC) ensures scalable and consistent configurations. Open communication fosters collaboration, and automated testing within CI/CD prevents code errors. Configuration management and version control streamline change tracking, while DevSecOps integrates security throughout the development process. Continuous training and regular feedback keep teams up-to-date and help refine strategies for efficient and resilient DevOps in the cloud.
Seguros Monterrey
Evolution Toward a Next-Generation Contact Center
Challenge and Solution Implemented
In an effort to enhance customer experience and meet the demands for faster, more personalized service, Seguros Monterrey made the strategic decision to migrate its Cisco On-Premise Contact Center to Genesys Cloud on AWS. This change not only optimizes their infrastructure but also integrates digital channels, enabling an agile and seamless omnichannel service. The new platform easily connects with the company’s internal systems, achieving real personalization in every interaction.
Impact and Key Benefits
The migration to Genesys Cloud on AWS represents a significant improvement in customer experience and operational efficiency for Seguros Monterrey. The integrated platform facilitates proactive support and reduces response times, thereby building a trusting and loyal relationship with each policyholder. This step toward the cloud symbolizes the company’s commitment to innovation and service excellence.
ANFEXI
Optimization and Resilience in Server Migration
Challenge and Solution Implemented
In an effort to enhance customer experience and meet the demands for faster, more personalized service, Seguros Monterrey made the strategic decision to migrate its Cisco On-Premise Contact Center to Genesys Cloud on AWS. This change not only optimizes their infrastructure but also integrates digital channels, enabling an agile and seamless omnichannel service. The new platform easily connects with the company’s internal systems, achieving real personalization in every interaction.
Impact and Key Benefits
The migration to Genesys Cloud on AWS represents a significant improvement in customer experience and operational efficiency for Seguros Monterrey. The integrated platform facilitates proactive support and reduces response times, thereby building a trusting and loyal relationship with each policyholder. This step toward the cloud symbolizes the company’s commitment to innovation and service excellence.
Streamlining Internal Support with a Chatbot Powered by Lex, Kendra, and Bedrock
Challenge and Solution Implemented
EFF sought to improve internal support efficiency by providing employees with immediate access to operational manual information. The need for quick, automated responses drove EFF to develop a chatbot powered by Amazon Lex, Kendra, and Bedrock, designed to deliver instant consultation and summarization of manuals for internal personnel.
Impact and Key Benefits
The implementation of the chatbot brought significant improvements in response times and accessibility to information. Internal staff now experience an immediate, reliable resource for accessing operational knowledge, enabling them to work more efficiently and make informed decisions. This automated solution symbolizes EFF’s commitment to operational excellence and employee support.
Reliable Website Support with SQL Server on a Windows Instance
Challenge and Solution Implemented
For Julio Díaz, achieving cost-effective, reliable infrastructure for website support was paramount. To address this, Julio implemented a Windows instance featuring SQL Server, optimizing both cost efficiency and platform dependability.
Impact and Key Benefits
This project reduced operational expenses while enhancing reliability for website hosting. The robust SQL Server implementation provides consistent performance and ensures data integrity, enabling Julio Díaz to offer a dependable website experience that meets business needs while keeping costs in check.
Enhanced Integration and Analytics through Migration to Genesys Cloud
Challenge and Solution Implemented
Ayvi faced the challenge of needing a more robust integration with Salesforce, particularly in terms of automation and analytics. The migration from Inconcert to Genesys Cloud addressed this by consolidating business analytics with Salesforce and operational analytics with Genesys into a single, streamlined interface.
Impact and Key Benefits
This migration has transformed Ayvi’s approach to data-driven decisions, allowing for real-time insights and seamless workflows. Enhanced integration and a unified analytics platform now enable Ayvi to respond faster and more effectively to client needs, significantly improving the customer experience and reinforcing Ayvi’s position as a service innovator.
Optimized Student Recruitment Campaigns with Genesys Cloud Migration
Challenge and Solution Implemented
The University of Arkansas needed to enhance the management and tracking of student recruitment campaigns. Migrating their Contact Center from HubSpot to Genesys Cloud provided a structured plan for seamless campaign tracking in Salesforce, with automated routing across web and social media channels for better response and follow-up.
Impact and Key Benefits
The migration has greatly improved the university’s recruitment outreach, enabling efficient, automated case routing and a unified follow-up system. This streamlined process has reduced response times and improved prospective student engagement, helping the university stay competitive in student recruitment and effectively manage its outreach campaigns.
Rapid Cloud Migration for Enhanced Remote Customer Service
Challenge and Solution Implemented
Credito Real needed a fast-track migration to cloud services due to COVID-19 restrictions that prevented staff from working on-premises. The project required migrating their Contact Center to Genesys Cloud within a week, including staff training and integration with their core banking system to support remote customer service.
Impact and Key Benefits
The rapid cloud migration enabled Credito Real to continue serving customers without interruption, maintaining critical contact channels and providing remote support for credit services. This swift adaptation not only allowed Credito Real to uphold service standards during a challenging period but also highlighted their resilience and commitment to customer service.
Comprehensive Channel Integration on Genesys Cloud
Challenge and Solution Implemented
UNIFIN aimed to unify siloed customer service channels into one cohesive platform, prioritizing integration, automation, and workforce optimization. The migration to Genesys Cloud began with Credit and Collections, eventually rolling out to the Customer Service Center and the commercial Prospecting Center integrated with Sugar CRM.
Impact and Key Benefits
This comprehensive integration improved service continuity across departments, enhancing UNIFIN’s operational agility. Centralized communication channels now provide seamless customer interactions, allowing UNIFIN to deliver consistent, efficient service. The streamlined platform empowers UNIFIN to adapt quickly to customer needs, setting a new standard for service excellence in the financial sector.